Got questions? We've got answers. Check out our frequently asked questions section to find solutions to common inquiries regarding billing, shipping, and the Olympia portal.
Shipping
I placed a cold ship order on Friday and have not received it.
Cold items ship Monday-Thursday to prevent damage from weekend travel.
I can’t find my tracking number. How do I see if my package has shipped?
When viewing your order in the portal, a tracking number will appear at the bottom of the page once the package has shipped. If no tracking number appears and the ship date has passed, please notify customer service.
If you receive multiple shipping charges, please keep in mind that we charge per order placed.
My order was placed for pickup, where do I go?
McLeod (Patient Specific Order Pickup) : 4600 L B McLeod Rd., Orlando, FL 32811
Conroy (Office Order Pickup) : 6700 Conroy Rd., Ste. 155, Orlando, FL 32835
Why was I charged multiple shipping fees?
Please note office use orders and patient prescriptions are processed in two separate facilities and will ship separately.
To avoid multiple shipping fees on patient prescriptions going to your office, please watch our YouTube video here: https://youtu.be/koMxhJ7T5mc
How do I update my address?
Follow the instructions on this form: https://rb.gy/05qxn
Can I change my shipping method, add any items, or cancel an order I’ve already submitted?
If you would like to make any changes or add any items to an already submitted order, you will need to cancel the order and resubmit the order with those items included. You have a 5-minute window after submitting an order to cancel the order via your online portal account. Unfortunately, we cannot combine any packages.
portal
Some products are not visible on my portal, what's going on?
If you do not see a product on the portal, please try looking under the patient prescription tab. If you still do not see the product, it is possible it is not available in your state.
How do I find the BUD or expiration date when placing orders?
When placing an order, the BUD will display under the drug cost. **The BUD will only preview for office use orders.**
Promo codes
Promo codes must be submitted on an order, and cannot be applied retroactively.
Semaglutide
Ordering will now available 24/7. For instructions on Semaglutide please check the portal under Clinical Resources.
How do I find my pricing?
In your portal, click on the Price/Product/BUD tab from the left side menu.
billing
How do I update my credit card?
On the checkout screen, there will be a box selected that uses your default card on file to place orders. Uncheck the box to enter a new credit card into our system prior to placing your order.
If you do not see a box to input card information during checkout, please reach out to [email protected] to update your card.
Why was I charged multiple shipping fees?
Please note office use orders and patient prescriptions are processed in two separate facilities and will ship separately.
To avoid multiple shipping fees on patient prescriptions going to your office, please watch our YouTube video here: https://youtu.be/koMxhJ7T5mc
How do I get a refund for a canceled order?
If you have not received a refund for your canceled order within 48 hours, please email [email protected].
Why is my account suspended?
Your account may be suspended due to a declined credit card or open sale. If you believe this is the case, please email accounting at [email protected] for the fastest service.
Accounts can also be suspended for regulatory changes, such as an updated medical license, or issue shipping to your state. Please contact customer service if you do not know why your account is suspended.
Where is my invoice?
If you are not receiving invoices via email, please contact [email protected] to update your email address.
Learn How to Navigate, Order, and Manage Your RX
Unlock the full potential of Dynamic Medical Solutions with our instructional videos. From navigating our platform to placing an order and managing your prescriptions, our tutorials provide step-by-step guidance for seamless interaction with our services.
Portal Overview
How to Place an Order
How to Navigate
Navigating Olympia Pharmaceuticals Portal
Order Placement and Prescription Process
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